Policy for Customer Satisfaction

GASL is always concerned & committed to ensuring the delivery of our service is effective and valued by our customers and we regularly take feedback from our customers so we may continue to review and improve the delivery of accreditation services.
So in the process GASL conducts a quarterly customer satisfaction survey in which customers are given the opportunity to provide GASL with feedback with regards to our service.  GASL aims to survey all of its accredited customers at least once during the financial year.
All the feedback we receive is reviewed and analysed and feeds into our business strategy, management system review and process improvement initiatives.